Terms and Conditions

DeepLineThrottle: Refund and Return Policy

1. Our Commitment

DeepLineThrottle is committed to providing high-quality apparel and gear designed for the backcountry environment. If you are not completely satisfied with your purchase, you may return the item(s) in accordance with the policy outlined below.

2. General Return Policy

Eligibility Window: We accept returns for a refund or exchange within 30 days of the original purchase date.

Condition: All items must be unused, unworn, unwashed, and in the original condition with all tags and packaging intact. Items that show signs of use, wear, or damage will be returned to the customer at their expense.

Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

3. Exchanges

If you need a different size or color of the same item, please indicate this on the Return Form (available on the website). Exchanges are subject to inventory availability. If the item is unavailable, a refund will be issued.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

Original shipping costs are non-refundable, unless the return is a result of our error (e.g., received incorrect or defective item).

5. Non-Returnable Items

The following items are exempt from being returned or exchanged:

• Gift cards.
• Clearance, sale, or final sale items.
• Items used, damaged, or personalized at the customer's request.
• Any product where hygienic seals have been removed (if applicable to hats, gloves, etc.).

6. Defective or Incorrect Items

If you receive a defective, incorrect, or damaged item, please contact us immediately at [Your Support Email Address] within 7 days of delivery.

We will cover the cost of return shipping for defective or incorrect items and will ship the correct replacement item at no additional charge.

7. Shipping Returns

Customer Responsibility: The customer is responsible for return shipping costs for returns not due to our error.

Recommended Method: We strongly recommend using a trackable shipping service and purchasing shipping insurance. DeepLineThrottle is not responsible for packages lost in transit during the return process.